Q: Will I have to purchase any additional equipment to utilize all the features of your product?
A: Sales Force One is a web-based application and therefore requires no additional equipment or software.
Q: What training is required?
A: Because Sales Force One is an automated system, there is a minimal amount of admin training needed.
Q: What type of reports do I receive?
A: Sales Force One generates detailed daily, weekly, and monthly reports.
Q: How often does Sales Force One follow up with my prospects and customers?
A: Sales Force One automatically follows up with customers for three years, whether they buy a car or not. The follow up consists of direct mail and e-mail.
Q: How long of a contract do I have to sign?
A: There are no contracts. Our belief is that if Sales Force One does not do what we say it does, and we do not service you the way we say we will, then we don't deserve your business.
Q: Is Sales Force One compatible with my existing CRM system?
A: Yes, Sales Force One data can be downloaded into an Excel spreadsheet then uploaded into your existing CRM system.
Q: Is MotorVation Enterprises an incentive company?
A: No, we have partnered with high-integrity and high-rated incentive companies. These companies provide state-of-the-art incentives and customer service.
Q: Can Sales Force One be integrated with my existing advertising plan?
A: Yes.
Q: Is MotorVation Enterprises an advertising company?
A: No.
Q: Is the Sales Force One application stored on a dedicated or shared server?
A: The Sales Force One application is stored on a dedicated server meaning there are no other resources shared on this machine. However, multiple dealerships use the same server. This is accomplished by configuring an independent library for each dealership running On-Demand Solutions. The IBM System i5 centers its security as well as application parameters on these libraries. Each dealership has its own application user and preference information.
Q: How does SFO manage data back-up and recovery?
A: Every night a back-up is performed where all customer data is dumped into an independent back-up device. In the unlikely event there is a failure resulting in data loss, the previous night's back-up is used to recover from the failure. Off-site archives of the customer data are also maintained for disaster recovery purposes. Data mirroring has also been implemented to provide an even higher level of security.
